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csat

01 Nov Using self-service to raise customer satisfaction

Posted at 08:32h in Admin, Australia, Latest News, Service Cloud
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Sales, loyalty, and repeat business—all high priorities for business. Wilson & Bradley wanted to improve but wasn't sure how to with outdated systems....

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salesforce

30 Oct Car shopping or Salesforce? Navigating your choices

Posted at 08:29h in Admin, Advisory Services, Community Cloud, Implementation Services, Latest News, Sales Cloud, Salesforce Billing, Salesforce CPQ, Salesforce Managed Services, Service Cloud
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Sometimes, our customers feel shopping for Salesforce involves lots of uncertainty about picking the best choice. But you don’t have to shop alone. ...

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energy

18 Oct Improved customer service for the energy industry with Service Cloud

Posted at 08:08h in Admin, Australia, Latest News, Manufacturing, Service Cloud
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When EnergyAustralia found its existing systems not handling customer service workload efficiently, it came to Simplus to find a better way....

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Sales, service, and marketing: Moving it all to the cloud

20 Sep Sales, service, and marketing: Moving it all to the cloud

Posted at 16:19h in Admin, Advisory Services, Australia, Implementation Services, Latest News, Sales Cloud, Service Cloud
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To realize the most business value, SOPA moved sales, service, marketing, and more all onto the cloud, but needed an expert partner to do it right. ...

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sales

09 Aug Increase visibility and decrease sales cycle time with CPQ

Posted at 16:16h in Admin, Community Cloud, High-Tech, Latest News, Sales Cloud, Salesforce CPQ, Service Cloud
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The demand for automation is strong. To stop losing potential revenue and renewals, Aerohive reached out to Simplus for a Salesforce Quote-to-Cash solution. ...

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allan alli

07 Aug Introducing Allan Alli!

Posted at 15:27h in Admin, Latest News, Service Cloud
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We are thrilled to announce Allan as a new Delivery Manager here at Simplus. Allan brings years of experience and keen expertise on Service Cloud....

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non-profit

02 Aug Empowering field agents with Salesforce Field Service Lightning

Posted at 15:15h in Admin, High-Tech, Implementation Services, Latest News, Service Cloud
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Quick support and transparency into case information are crucial for field agents. That's what Advantor was looking for with Service Cloud and FSL....

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service cloud

24 May Enabling partners with a Sales + Service Cloud solution

Posted at 15:17h in Admin, Change Management, Financial Services, Implementation Services, Latest News, Sales Cloud, Service Cloud
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Two is better than one they say. When it came to finding the perfect partner enablement solution for The Warranty Group, that proved true....

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training

18 Feb Simplify the journey to partner self-service: #2 Support and training

Posted at 10:41h in Admin, Community Cloud, Latest News, Sales Cloud, Service Cloud
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Before unveiling a new partner portal, it’s crucial that your organization has instilled a culture and reliable process of training and support....

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sales

12 Feb Simplify the journey to partner self-service: #1 Sales enablement

Posted at 16:02h in Admin, Community Cloud, Latest News, Sales Cloud, Salesforce CPQ, Service Cloud
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At Simplus, we simplify the journey. We’ll be covering several areas key to partner self-service development. Our first topic is sales enablement....

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