service cloud Archives

01 Nov Using self-service to raise customer satisfaction

Posted at 08:32h in Admin, Australia, Latest News, Service Cloud

Sales, loyalty, and repeat business—all high priorities for business. Wilson & Bradley wanted to improve but wasn't sure how to with outdated systems....

30 Oct Car shopping or Salesforce? Navigating your choices

Posted at 08:29h in Admin, Advisory Services, Community Cloud, Implementation Services, Latest News, Sales Cloud, Salesforce Billing, Salesforce CPQ, Salesforce Managed Services, Service Cloud

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Sometimes, our customers feel shopping for Salesforce involves lots of uncertainty about picking the best choice. But you don’t have to shop alone. ...

18 Oct Improved customer service for the energy industry with Service Cloud

Posted at 08:08h in Admin, Australia, Latest News, Manufacturing, Service Cloud

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When EnergyAustralia found its existing systems not handling customer service workload efficiently, it came to Simplus to find a better way....

20 Sep Sales, service, and marketing: Moving it all to the cloud

Posted at 16:19h in Admin, Advisory Services, Australia, Implementation Services, Latest News, Sales Cloud, Service Cloud

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To realize the most business value, SOPA moved sales, service, marketing, and more all onto the cloud, but needed an expert partner to do it right. ...

09 Aug Increase visibility and decrease sales cycle time with CPQ

Posted at 16:16h in Admin, Community Cloud, High-Tech, Latest News, Sales Cloud, Salesforce CPQ, Service Cloud

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The demand for automation is strong. To stop losing potential revenue and renewals, Aerohive reached out to Simplus for a Salesforce Quote-to-Cash solution. ...

07 Aug Introducing Allan Alli!

Posted at 15:27h in Admin, Latest News, Service Cloud

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We are thrilled to announce Allan as a new Delivery Manager here at Simplus. Allan brings years of experience and keen expertise on Service Cloud....

02 Aug Empowering field agents with Salesforce Field Service Lightning

Posted at 15:15h in Admin, High-Tech, Implementation Services, Latest News, Service Cloud

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Quick support and transparency into case information are crucial for field agents. That's what Advantor was looking for with Service Cloud and FSL....