Community Cloud Implementation

Empower your team, clients and partners to accomplish more.

Connect your Customers, Partners and Employees

Deliver an omni-channel customer experience, while empowering agents and managers with an AI-powered platform.
Built to Fit Your Needs
  • Branded: Let Simplus customize your Community to reflect your brand and extend your online community experience. Enjoy simple-to-use environments that are an interactive extension of your brand.
  • Complete Ecosystem: Connect everyone in your organization from agencies, vendors and suppliers, clients, job applicants, retail locations and more.
  • Stay Mobile: Access the community through the Salesforce1 Mobile App or from any mobile browser.
Connect Your Customers
  • Knowledge: Help your customers help themselves and empower your teams to work smarter, with easy access to articles, FAQ’s and the collective wisdom your community.
  • Cases: Customers can create cases directly in the community. Agents can answer within the community, or privately.
  • Engagement: Create a vibrant community by recognizing your most active members with customizable badges that appear on their profiles.
Increase Partner Sales
  • Data Sharing: Help educate partners on your products and services by giving access to subject matter experts. Adjust sharing settings so that partners access only relevant information.
  • Automation: Automatically share relevant information and records with partners. Simplus can also integrate third-party systems to centralize pricing, inventory and more.
  • Dashboards and Reports: Utilize dashboards and reports to see the big picture. Track partner performance and share reports to keep everyone aligned with your main goals.
Empower Your Employees
  • File Sharing: Keep everyone on the same page by syncing files across all devices and gathering them in one secure repository.
  • Chatter Collaboration: Reduce confusion by improving communication. Chatter lets your team collaborate on projects, find subject-matter experts, get updates and more.
  • Groups: Keep to correct people in the loop. Groups give structure to discussions and activities. Instead of overloading your whole team with information, create a group for an upcoming event, a new project or a campaign.
This is the most intuitive partner portal in our vertical, and I’ve seen them all. This is revolutionary, there is nothing like it in our industry. The work that’s been done by Simplus encapsulates exactly what we were trying to do.

Brian Thomas, Mojo Networks