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Using self-service to raise customer satisfaction

Sales, loyalty, and repeat business—all high priorities for a thriving business. Wilson & Bradley, a kitchen cabinetry supplier, wanted to improve these areas of its business but wasn’t sure how to with its outdated systems. Simplus stepped in with something new.

Simplus designed, implemented, and supported a migration from Wilson & Bradley’s old systems to Salesforce Service Cloud. This new platform lets Wilson & Bradley users track activities and leads and drive reporting. What does that mean for the bottom line? Through improved online channels and self-service offerings, customer satisfaction has gone up, which is raising the number of service requests for Wilson & Bradley.

 

 

Check back every week for the next Salesforce | Simplus customer success story! We’ll be posting a new one every week as part of our “Simplify your quote-to-cash journey” initiative.