11 Oct Leveraging a Salesforce Community in the retail industry
In retail, the customer is most definitely king. That’s why Manheim, an Australian market leader for automotive remarketing, knew it needed to do something when customer feedback showed that its dated legacy system was no longer satisfying.
Manheim approached Simplus for a solution. Using Salesforce Community Plus and our expert implementation services, we provided Manheim with the necessary dashboards, reporting, audit history, account hierarchy, and integrations to leverage a whole new system. Now, Manheim has a stable, scalable solution for its customer processes, reducing the number of calls to Manheim account managers and increasing efficiency for Manheim customers. Overall, Manheim is now able to enjoy much more collaborative interactions with its customers that improves both sides’ experiences thanks to the power of Salesforce Communities.
Check back every week for the next Salesforce | Simplus customer success story! We’ll be posting a new one every week as part of our “Simplify your quote-to-cash journey” initiative.