Simplus helped Gainsight decrease dependency on Deal Desk, utilize guided selling,
and reach 100% sales rep adoption.

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At a Glance

Due to a lack of in-house CPQ assistance, Gainsight lacked insight into the advantages CPQ had to offer. Simplus rebuilt Gainsight’s CPQ environment in order to increase sales and productivity.

Services Provided
  • Implementation
  • Configuration

Gainsight needed assistance to fully utilize certain CPQ features:


Manual Processes: Gainsight’s current CPQ instance lacked basic product and pricing logic and rules, had no established approvals, and required reps to manually search a massive 600-product catalogue to price and quote their sales.

Poorly-implemented CPQ: Gainsight had previously implemented Steelbrick CPQ with an in-house team. However, Gainsight found this implementation to be a hindrance to a productive sales cycle.

Little Technical Resources and Expertise: Gainsight did not have the in-house personnel to perform a complete overhaul of its CPQ.

The Outcome

Reimplementation of CPQ: Simplus helped Gainsight rebuild its CPQ environment from the ground up. This included initial scoping and design of the new system and a complete restructuring of product pricing and packaging.

Additionally, the introduction of AI and simplified catalog and order templates increased sales rep productivity.

Robert and Ben are probably two of the best CPQ developers I've ever had the pleasure to work with. This is the smoothest launch of Salesforce CPQ I've ever seen; there were no delays whatsoever.

– Johnny Cheng, Director of PMM, Pricing and Packaging

About Gainsight

Gainsight is changing the game for businesses by helping them leverage the power of customer data to manage at-risk customers and grow the lifetime value of healthy ones. Gainsight helps businesses gain insight into customer lifecycle, risk management, and value demonstration.

Headquarters: Redwood City, CA
Industry: Software