Industry

High Tech

Challenging subscription management, complex product bundling, non-standard renewals, a long sales cycle, the need for self-service—let’s make this simple.

Client Success

BRING YOUR FINANCE AND SALES TEAMS TOGETHER WITH OUR LATEST EBOOK

Covering the fundamental benefits of CPQ, this mini ebook CPQ: A CFO’s new best friend explains how CPQ technology can save your business time and money by helping salespeople focus on selling and finance teams focus on accurate forecasting. Featuring advice from Salesforce and Simplus customer Revelian, this mini ebook is your starting point for your CPQ journey.

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Simple business processes are the way forward for software services.

Customers want subscription models, tailored solutions, easy renewals, clear billing, and self-service. SaaS suppliers increasingly need a 360-degree view of their customers, with all the information in one place, to compete at scale.

Simplus High Tech

Simplus understands the unique challenges of SaaS suppliers.

1. Balancing speed to market and standardisation with flexibility for key accounts

Nimble companies dominate the market, as they can launch new products quickly. Standardising products and offerings increases speed to market and profitability, but key customers hold the power—speed must be matched with the flexibility to meet their changing digital needs.

2. Case resolution

When it comes to service, the main driver for high tech companies is simple: resolve cases—fast. That happens via knowledge bases, self-service tools, and automated determination of each customer’s service level entitlement. This push for maximum automation and case resolution speed has helped many high tech companies successfully turn service and contact centres into profit centres.

3. Consistent experiences

Business buyers expect frictionless sales and service processes and a consistent experience at all brand touchpoints. Success now is not just about maintaining good relationships with simpler products and renewal processes, or pro-rata billing. It’s about providing customers with the same great experience at every interaction.

The age of the customer

With mobile technology and cloud computing use growing over the past five years, the software services industry has shifted towards incremental revenue models. This has increased the importance of customer experience across sales processes, adoption success, and ongoing service provision.

High Tech 1

Speed = Sales

The first to quote has a 90% higher chance of closing the deal. Quoting quickly requires simplified configuring and pricing, even with complex bundling. CPQ solutions minimise the sales cycle duration—renewals are natively built-in to the Salesforce CPQ platform and reusable assets increase speed to market.

High Tech 2

Adoption = Success

It takes more than a great technology innovation to deliver success. It takes a great partner and customer relationship. Salesforce’s extended partner community platform creates a unique experience between the high tech services organisation and its partners. Salesforce provides a seamless sales process between CRM and partner portal, resulting in better lead capture.

High Tech 3

Self-service = Fast Resolution

Customers expect service after implementation to match pre-sales interactions. They expect service where and when they need it: 24/7. They expect knowledge bases, self-service tools, automation for speed, and seamless hand-off to a human agent when needed.

Solution Platforms

100% Cross-Cloud Salesforce Solutions

Sales Cloud

Service Cloud

Community Cloud

CPQ

Field Service Lightning

Einstein Analytics

Pardot

Marketing Cloud

Integration Tools

Why Simplus?

  • Reusable assets and high tech bolts for speed to market
  • Partnership to simplify product offering
  • End-to-end suite service: advisory, change management, implementation, data management integration, and managed services.
  • Five years of experience implementing Salesforce solutions for the software solutions industry
WEBINAR

Beat the churn: The secret to retaining customers and increasing revenue in the subscription economy

In this webinar Simplus SaaS customer Revelian talks with Simplus and Salesforce about the incredibly competitive subscription industry, why accurate forecasting is the key to long term revenue protection and the best viable strategies to help businesses move fast to secure recurring revenue. Find out how Revelian has beaten the churn and continues to experience record revenues even during times of business disruption.